Maintenance & Service

Fireplace and Garage Door Maintenance and ServiceTo complement our industry-leading installation department, Fireside offers a full-service department to handle all your garage door and fireplace maintenance needs, as well as upgrades and repairs.

We are the only company in the Seattle and Portland areas that requires all of our technicians to be National Fireplace Institute (NFI) certified. Our qualified technicians will service most gas, wood, and pellet appliances.

Service and Repair

If you need fireplace service or repair for your home, we provide priority service scheduling.  Call today to get your fireplace in working order before the winter weather arrives.

Our service prices cover all labor, the trip out, any/all return trips, a 13-point inspection, cleaning, diagnostic, and repair (not including parts). Also, if we discover parts that need to be replaced, and we have the parts with us, up to 1/2-hour labor to replace defective parts is included.

Gas Fireplace Service
(units less than 10 years old and installed by Fireside)
$289.00 flat fee.
* +$50 for units over 10 years old

Large Linear Gas Fireplaces
(5 – 6ft)
Starting at $459.00.

Pellet Stove Service
$399.00 Flat Fee

Fireside services both commercial and residential fireplaces. We also service pellet stoves.

Call and speak with our service department Monday – Friday, 8am – 5pm for additional pricing and service related questions.

  • In Oregon, call (503) 684-8535 and select Option 2.
  • In Washington, call (425) 251-9447 Option 2.
  • Toll free: 1-800-660-8845 Option 2

On Saturdays, you can call one of our showrooms between 10am – 4pm for more information.

The manufacturer of your fireplace recommends a maintenance “tune-up” be performed annually to ensure the safe, efficient operation of your fireplace. To keep your fireplace operating at its peak performance, our factory-trained technicians will perform the following 13-point safety check:

  • Check seals for proper fit
  • Clean glass and check for C/O leaks
  • Clean and correctly position logs
  • Replace ember bed material
  • Clean firebox and burn area
  • Touch up interior firebox paint
  • Clean heat exchanger and air intake areas
  • Clean and adjust burner settings
  • Adjust and clean pilot flame and/or igniter
  • Adjust thermocouple and thermopile alignment
  • Adjust gas valve manifold pressure
  • Check all millivolt currents and connections
  • Verify Piezo igniter operation

*Please note that some fireplaces do not have all of the pieces that our inspection covers. In that case, we will inspect everything possible that is needed for safe operation.

In addition to garage door installation, Fireside Home Solutions services and repairs existing garage doors and installs LiftMaster garage door openers with battery backup systems and My Q internet systems, allowing you to open or close your garage door and turn lights on or off, all from your smartphone.

Service & Repair Form

To make an appointment with one of our certified fireplace or garage door technicians, please fill out this form below and we will contact you shortly:

  • This field is for validation purposes and should be left unchanged.

Frequently Asked Questions

Wondering how to light your pilot light, or where to find your fireplace serial number? These videos answer some of the most common questions we get.

Finding your serial number:

How to light a Heat & Glo standing pilot light:

How to use the Heat & Glo RC300 IntelliFire™ Plus Wireless Remote:

For more information visit