FAQs

Fireside Home Solutions offers a variety of fireplaces, including gas, electric, wood, outdoor, linear, and zero-clearance fireplaces, providing options to suit different preferences and styles.

Freestanding fireplaces can be placed anywhere in the room without needing structural modifications, while built-in units are integrated into walls or existing fireplace spaces.

Yes, Fireside Home Solutions offers custom fireplace options to fit your home’s style, including modern linear designs and traditional wood-burning systems, allowing you to personalize your fireplace.

Fireside’s service includes cleaning, checking seals, adjusting flames, cleaning burners, and ensuring all components function properly, along with a thorough safety inspection.

You can call our service department at 1-800-660-8845 – we sell a wide array of accessories from fans, remotes, and decorative fronts and surrounds. Please have your model and serial number ready when you call.

Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number.

• Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area.
• Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base.
• Wood burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen.
• Pellet burning stoves or inserts the model number will be located either in the hopper or on one of the side panels.
• Electric fireplaces have a rating plate either inside the operating door or in the lower controls cavity.

A flue is another name for the fireplace chimney or venting system. The flue can be vented through the roof with a flashing or in a pre-constructed chase. Direct vent flues can be vented horizontal out the side wall of your house.

Our fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.

Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season.

Gas fireplaces are a clean, efficient heating option that offers warmth and ambiance without the hassle of wood burning. They provide easy operation and require less maintenance, making them a popular choice.

Gas fireplaces are highly efficient, offering better heat control with minimal heat loss compared to wood fireplaces. They’re also cost-effective to operate and environmentally friendly.

Installation times vary based on the complexity of the project, but gas fireplaces generally take less time to install than wood-burning fireplaces.

Yes, outdoor fireplaces are built to withstand various weather conditions, making them safe to use throughout the year for added warmth and style in your outdoor spaces.

Many of Fireside’s gas fireplaces come with remote controls or can be connected to smart home systems, allowing you to adjust the temperature and settings from your phone or remote.

Electric fireplaces are easy to install, require no venting, and provide warmth without the mess of wood or gas. They’re an eco-friendly option and perfect for modern homes looking for an efficient heating source.

Electric fireplaces are designed to heat small to medium-sized rooms effectively. They’re a great supplemental heat source and perfect for homes without existing chimney setups.

Wood fireplaces offer a traditional charm with a high heat output, creating a cozy, rustic atmosphere. They’re perfect for homeowners who enjoy the ambiance of a real wood fire.

Wood fireplaces require regular cleaning of the firebox and chimney to prevent creosote buildup. Fireside offers professional maintenance services to keep your wood fireplace functioning efficiently.

Yes, Fireside offers gas fireplace inserts that allow you to convert your wood-burning fireplace into a gas system, offering easier operation and reduced maintenance.

Your decision really comes down to how much a priority heating efficiency is for you. If you want a lot of heat from your fireplace, you should consider a direct vent gas insert. From a cost standpoint, an insert will cost approximately five times the cost of a nice gas log set. However, since the insert is very efficient, it will pay for itself over a period of a few years in gas bill savings. We offer both a full line of inserts and vented gas logs to choose from. Installing room-vented or vent free log sets in our wood-burning fireplaces is unacceptable. Doing so will void your warranty on the fireplace and possibly your homeowners insurance.

Fireplace inserts are designed to fit into an existing fireplace, converting it into a more efficient heating system. Available in gas, wood, and electric models, inserts improve energy efficiency and heat output.

A fireplace insert fits into an existing fireplace to improve its efficiency. Available in gas, wood, or electric models, inserts provide an easy way to modernize your fireplace.

Yes, Fireside Home Solutions offers outdoor fireplaces that add warmth and style to patios and outdoor living spaces, making them functional throughout the year.

Linear fireplaces are modern, rectangular units that offer a sleek, contemporary design. They can be installed in walls or as freestanding units, becoming a focal point in any room.

A zero-clearance fireplace is designed to be installed against combustible materials without the need for additional clearance, making them ideal for homes with limited installation space.

There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.